Payment Policy
At Dilecom, we provide a secure and seamless shopping experience through a variety of trusted and internationally recognized payment methods. All transactions are processed in British Pounds (GBP), and we ensure every payment is encrypted and handled via secure gateways for your peace of mind.
Credit and Debit Card Payments
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. When paying by card, your transaction is securely processed through our PCI-compliant payment gateway. Card payments are verified using 3D Secure technology where applicable to protect against unauthorized use.
PayPal
Customers may choose to pay using PayPal for added convenience and buyer protection. When selecting PayPal at checkout, you will be redirected to your PayPal account to complete the transaction using your linked payment method or balance. PayPal payments are processed immediately and your order will be confirmed once payment is received.
Apple Pay
Apple Pay is available for customers using supported Apple devices and browsers. When selecting Apple Pay, the payment is securely completed using Face ID, Touch ID, or device passcode authentication. Apple Pay transactions are encrypted and do not share your card details with us.
Google Pay
Google Pay is supported on compatible devices and browsers. When choosing Google Pay, the payment is authorized through your saved Google account details, ensuring fast and secure checkout. Your financial data is protected through tokenization and never shared directly with Dilecom.
Shop Pay
Shop Pay provides an accelerated checkout experience for returning customers. With Shop Pay, you can save your payment and shipping information for faster purchases in the future. Payments through Shop Pay are encrypted, and the platform offers carbon-neutral delivery support where applicable.
Bank Transfers (for bulk orders only)
For wholesale or bulk orders, Dilecom offers the option to pay via direct bank transfer. This method is available upon request. Please contact our support team at heydilecom@gmail.com with your order details, and we will provide the necessary payment instructions. Orders paid via bank transfer will be processed only after full payment has been received and confirmed.
Payment Processing Terms
All orders must be paid in full at the time of purchase. Orders will not be processed, packed, or shipped until full payment has cleared. In case of a declined payment, the order will be automatically cancelled unless alternate arrangements are made. If you encounter any issues during payment, please contact our support team for assistance before attempting another transaction.
Pricing and Currency
All product prices on Dilecom's website are displayed in British Pounds (GBP). During checkout, any applicable taxes and shipping charges will be clearly shown and added to the total amount. While we reserve the right to update product pricing at any time, confirmed order prices will remain valid.
Payment Security
Dilecom uses SSL encryption and industry-standard security measures to protect all payment data. We partner exclusively with reputable and certified payment processors to ensure a safe checkout experience. Your credit card details or payment credentials are never stored on our servers.
Refunds and Payment Disputes
Payments that qualify for a refund will be processed according to our Returns & Refunds Policy. If there is a problem with your payment or order, we encourage you to contact our customer support team at heydilecom@gmail.com before initiating a chargeback. Unauthorised or false chargebacks will be formally disputed and investigated.
Fraud Prevention and Verification
Dilecom actively monitors all transactions for signs of fraud or unauthorized activity. We reserve the right to cancel any order if suspicious behaviour is detected. For high-value purchases, additional identity verification may be required to ensure the security of both parties.
